We are currently working on having this program available on all ships. Currently, the program is offered on sailings 4 nights and longer disembarking in the following ports:
The fee for the Onboard Airline Check-in and Luggage Valet Program is $20.00pp. This service fee is for the issuance of your airline boarding pass and luggage handling.
Airline Extra Baggage Fees for your second or first bag will be charged in addition to this service fee when applicable per your airline’s specific rules and policy. Royal Caribbean is not an airline representative and does not determine the airline baggage fees.
The Luggage Valet program can only be purchased onboard the ship. Guests will receive a letter in their staterooms explaining the details of the program. The information can also be requested from the Guest Relations Desk.
There are two different systems depending on the port.
For San Juan, PR:
Luggage will get laid out with the rest of the luggage that is coming off the ship. You will claim their luggage and present yourself to Customs. Once cleared, you will proceed to a location outside Customs Hall and drop off you luggage with one of our staff members. Your luggage will then go directly to an in-bond truck to be transported to the airport.
For San Diego, Seattle, Vancouver, Los Angeles, Port Canaveral, Seward, Miami, and Ft. Lauderdale:
Your luggage will not be laid out with the rest of the luggage coming off the ship. It will go directly into an in-bond truck for be transported to the airport. You will present yourself to Customs and if required, will be reunited with your luggage for inspection.
You do not need to purchase transfers from Royal Caribbean to participate in the Luggage Valet program, although we highly recommend it. If you have a late flight, you can take advantage of our Shore Excursions for city tours or even go shopping. Then you just go to the airport a few hours before your flight and proceed directly to the security check-point and on to your gate.
Not at this time. In the near future we will be able to collect the standard fees charged by the airlines and to issue excess luggage tags.
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned..
Each guest is permitted to carry a reasonable amount of personal property (including luggage) aboard the vessel; however, for your comfort and convenience, it is recommended that you limit the number of pieces you take. Keep in mind that airlines may charge for excess or oversize luggage. Charges incurred for excess or oversize baggage are the sole responsibility of the passenger. Each airline has a different limit on the amount of luggage they allow. Check with your air carrier for specific restrictions, such as allowance of pounds and any additional charges.
We are sorry to hear that you are missing a personal item. Rest-assured, we make every effort to recover all lost items from onboard our ships and conduct thorough investigations into these matters. If you have not already done so, please contact our Lost & Found Department via email at your earliest convenience, so that we may assist you in beginning the process of locating your item. This team will conduct an extensive search for your missing item and provide a response within 5 business days.
Royal Caribbean’s Luggage Tag program conveniently lets qualified guests request their personalized ship tags before leaving home. Guests who do not qualify for this program can secure their ship luggage tags from our Porters at the pier. Ordering your luggage tags in advance greatly speeds up your boarding experience, allowing you to enjoy more time onboard your cruise vacation.
U.S. & Canadian Guests who Qualify for the Luggage Tag Program
Guests must have their cruise documents available and have an assigned stateroom in their name. Or, if booked under a Guarantee, have been advised on their stateroom assignment and are in possession of their paper cruise documents. Requests for Royal Caribbean’s Luggage Tag Mailer must be made no later than 14 days prior to the sailing date. If the guest is eligible to request luggage tags, they will be able to complete the request via Online Check-in (on the status page) or Countdown to Cruise (on the Guest Documentation tab).
Requests for Royal Caribbean’s Luggage Tag Mailer from qualified guests must be made no later than 14 days prior to the sailing date.
If the guest is eligible to request luggage tags, they will be able to complete the request via Online Check-in (on the status page) or Countdown to Cruise (on the Guest Documentation tab).
The Luggage Tag Mailer will be shipped via the United States Post Office and can be expected within several days of your request. Qualified guests who have provided us with their mailing address at time of booking can expect to receive the Luggage Tag Mailer approximately seven (7) days prior to your sailing date.
In an effort to make our luggage tags more accessible to our guests, we have created an on-line luggage tag program. With this new on-line process we are able to provide your luggage tags in a more efficient and timely manner.
The luggage tag program also eliminates the time constraints and long delivery times for the mailed luggage tags. In addition, you may now print as many luggage tags as needed. You are able to print your luggage tags as soon as you receive notification that your Guest Ticket Booklet is ready, approximately 49 days prior to your cruise.
Ship luggage tags are available from our Porters at the pier on the day of boarding but to avoid any day-of-boarding delays we recommend that you secure your Luggage Tag Mailer before leaving home if you are a qualified guest.
North American guests who are qualified and who have received their electronic cruise document (eDoc) and have an assigned stateroom number may request their complimentary luggage tags by logging on to www.RoyalCaribbean.com/eDocs. Once you log-in (by providing your name, booking number, date of departure, ship & sail date), select “request” in the Luggage Tags section of the Cruise Documentation Page to submit.
A set of eight complimentary, self-adhesive, printed luggage tags will be mailed via the United States Postal Service to the North American mailing address provided in your request form. The tags are color coded & customized to your ship, sailing date & stateroom. Luggage tags may be requested as soon as you receive your eDoc, up until 14 days prior to sailing. Luggage tags will be available upon arrival at the pier for guests with a guarantee stateroom or for guests who do not submit a request at least 14 days prior to sailing. If you received printed cruise documents for $35 per document, your customized set of luggage tags will be included in your printed document book.
We currently provide a range of autism friendly products and services, and they include: