Accessibility

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Can I travel alone?


We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting and therefore, guest requiring assistance with these functions should consider these needs when making a booking.)


Please see our full policy regarding Fitness to Travel Safely in our Guest Conduct Policy.


Do I need to provide advance notice that I have a disability?


We do not require you to give details about your disability. However, the more information you can share with us about your needs and not your disability, the better we will be able to assist you. We do require advance notice for certain services; please see our Planning Ahead section for more details.


Do you accept service animals?


Yes, we accept service animals on all our ships. Please see our Service Animal section for more details about our service animal policies.

Do you have wheelchair-accessible staterooms on your ships?


All of our ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. Please see our Accessible Staterooms for more details. If you need additional information, please contact our Access Department at 866-592-7225 for more information.

Do you provide sign language interpreters?


Yes, we provide sign language interpreting services on cruises that sail to and from the U.S. and Canada only. Please make a request at the time of booking but no later than 60 days prior to sailing. Please note that requests are subject to availability of interpreters. The earlier you let us know you need interpreters, the easier it is to confirm interpreters for your sailing. Services are provided on a shared basis for all deaf guests onboard.

Do you provide wheelchairs or scooters?



We provide complimentary wheelchairs for getting on and off the ship. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or rent one from a company that provides wheelchairs and scooter rentals for cruises.


CareVacations
Phone: 877-478-7827
Fax: 800-648-1116
E-mail: res@carevacations.com


Special Needs at Sea
Phone: 800-513-4515
Fax: 800-513-4516
E-mail: info@specialneedsgroup.com



Do you require proof of disability in order to reserve an accessible stateroom?


We do not require proof of disability such as medical certificates or disability placards. However, we do require you to acknowledge your need for the accessible stateroom by completing a Guest Special Needs Form.

What if I am oxygen-dependent?


If you are dependent on oxygen or require oxygen therapy, you must supply your own oxygen, and meet certain requirements prior to boarding the ship. Please contact our Access Department at 866-592-7225 for additional information.

What if I have a disability related concern at the pier or on the ship?


We have designated Complaint Resolution Officials (CRO) at all U.S. ports of departure and all ships to help address our guests’ disability related concerns. They have been trained and are aware of applicable U.S. Department of Transportation disability rules as well as our policies and procedures regarding guests with disabilities. They will be glad to assist you.

What if I have a disability or special need?


We welcome guests with disabilities and special needs and work hard to assist them throughout their vacation. To receive appropriate assistance, be sure to notify our Access Department in writing (fax: 954-628-9622; email: special_needs@rccl.com)

What kind of assistance do you provide in getting on and off the ship?


We have personnel with wheelchairs who provide assistance with pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note our personnel are not required to lift guests. During peak times there may be a wait for assistance. Please see Getting On and Off the Ship for additional information. If you need further assistance, please contact our Access Department at 866-592-7225.

Why are able-bodied guests in accessible staterooms?


We hold accessible staterooms for guests with disabilities until all non-accessible staterooms in a category are reserved. At that time, accessible staterooms are released to general inventory and may be reserved by a guest without a disability.

Are there physically challenged facilities available onboard?


We’re happy to say that all the ships in our fleet have physically challenged facilities available onboard.

What is a qualified reader?


We provide qualified readers onboard our ships for guests who are blind or have low vision. Select crewmembers have been trained as qualified readers to read written material such as the daily Cruise Compass and shore excursions information. Waiters will also read dining menus upon request. To request qualified readers for your cruise, please contact Guest Relations upon boarding.

Do you provide Braille formatted material?


No, however we provide Qualified Readers onboard our ships for guests who are blind or have low vision. Select crewmembers have been trained as qualified readers to read written material such as the daily Cruise Compass and shore excursions information. Waiters will also read dining menus upon request. To request qualified readers for your cruise, please contact Guest Relations upon boarding.